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Star Trek NG Captain Jean-Luc Picard is prone to intone in his best
stage baritone: "Make it so.....". At his command the
StarShip Enterprise hurls itself in to the void at continuum-wrenching
velocities towards the next adventure.
The rulers of Dubai have obviously watched too much Star Trek.
Go to them with a crazy idea on the back of an envelope, and they
will tell you to "Make it so......". They'll then back
it with enough petroleum-derived folding stuff to ensure that no
matter how crazy the idea, it simply will
happen....
Welcome to Dubai.
Built on a sandy creek overlooking the Arabian
Gulf near the Straits of Hormuz, until 1971 Dubai and the other
5 Emirates were small trading posts full of itinerant Arab peasants
and Indian traders, overseen by a benign British Protectorate mainly
for historical reasons: we had conquered them hundreds of years
previously to ensure our cargo ships were not plundered on their
journeys back and forth to India.
The Second World War had enfeebled Britain and during the 1950s
and 1960s it made moves towards allowing the protectorates to become
self-governing, in order mainly to save money. Finally, in 1971,
the United Arab Emirates was born, poor but proud, and the Treasury
breathed a huge sigh of relief.
Little did they know that the UAE were sitting
on truly vast quantities of oil which over the next 25 years they
would exploit and export, ending up wealthier than Britain and one
of the fastest-growing economies in the world.
This fabulous oil wealth and a lack of the need
or desire to defend itself has created a country with enormous self-confidence.
Basically, they've got so much money they can distort the normal
rules of politics because anybody who threatens them they simply
buy off.
They like the English because we were basically
fair to them before Independence (unlike we were to Israel), and
we're a good oil market. But they don't need us like we need their
oil reserves.
Late-November 2006 England: floods, rain, wind,
more rain, gales, short days, dark nights (and did I mention the
rain?).
Virgin Atlantic finally and very reluctantly coughed up the airmiles
they owed us and late Wednesday night we queued (and queued and
queued.....) at Heathrow for the overnight flight to Dubai for a
long weekend. Having been to Oman we were keen to experience the
other side of the Arabian coin, but first we had to negotiate Heathrow
Terminal 3......
Heathrow gets worse every time I travel, every
advance in technology designed to expedite the process of boarding
an aircraft, such as web check-in and those cool Smiths Heimann
x-ray machines (well done Sir Roger for buying Heimann at the right
time), has been nullified by pointless triplicated "Security"
checks designed to reassure the travelling public that "something"
is being done, and manned by insufficient slow, surly personnel.
Once I've checked in by web, bag drop should take no more than 15
seconds. So what's going on? I counted 6 times my passport was checked,
4 times my boarding card and my hand luggage was x-rayed twice,
the entire process taking 2½ hours. Huh?
Passenger security is simple: equip each flight
with 4 air marshalls. Anybody threatens anything, they shoot. Yes,
stray bullets will puncture the fuselage and yes, the aircraft may
depressurise but it won't lose control, they are all equipped with
oxygen masks so no one should die (except the terrorists). Then
do away with all but one of the security checks and massively replicate
its workings so that no one has to queue. Any queue gets beyond
5 minutes, BAA gets fined £50,000 a minute for however long
the queue continues (given to the passengers). Simple.
We made the gate (doing 98. I said let them truckers
roll, 10-4.....) in the nick of time and had front of block seats
which, for Economy class I have to say were very roomy. Trying to
sleep on aircraft is impossible so I shut my eyes for half an hour
to provide a mental "this memory is yesterday's, this memory
is today's" watershed and watched another film on the (excellent)
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sun rose as we made a straight-in approach to Dubai's main airport
(what, no Overhead Join?).
This turned out to be clean, orderly and efficient, with Indian
workers cleaning every inch of it constantly to ensure it remained
spotless, and courtesy phones labelled "For passenger use -
free calls anywhere in Dubai" everywhere. We are so mean-spirited
in England by comparison.
All the passport staff were female, veiled (apart
from the face) and apparently about 12 from what I could see. You
can tell an awful lot about a country from the people they put on
passport duty. Through a cavernous baggage hall to our already deplaned
baggage and out into the sunshine and smells: diesel and kerosene
and sweaty bodies and the faint smell of hair oil.
I've noticed that everybody in the Arab world keeps
themselves immaculate - they have their hair cut every couple of
weeks and keep it beautifully coiffured. They are all either clean-shaven
or have long beards but their clothes are always immaculate.
I savoured the delicious irony of being in a taxi
where the heavily-bearded salwar kameez-wearing driver's mobile
phone ring tone was a Christmas carol.
Out hotel was in the marina: a long way from the
airport through atrocious traffic, and everywhere was construction.
Being a trading deport, the inhabitants of Dubai
have traditionally been very cosmopolitan and their interest is
not in you but in what you have to trade, or your money.
The traffic in Dubai is awful: they have built
(and are still building) huge 12-lane highways everywhere, but they
don't drive very well or use the roads efficiently, so there are
constant hold-ups and accidents. many of the drivers have minimal
experience.
I have never seen so many Lamborghinis, Range
Rover Sports and Bentleys in such a short space of time. Like Oman,
all the cars have a "binger" that "bings" constantly
if you drive over 120Km/h (75mph) - apparently all the locals disconnect
them. Outside the city you can put your foot down and it is quite
normal to see lines of immaculate tinted-windowed 4x4s in the outside
lane doing 100mph or so. They have fixed speed cameras but apparently
they let the fines build up through the year - their car tax cannot
be renewed until they are all paid - and you can negotiate your
speeding fines! Only in Dubai.....
Dubai has gone from a flat piece of unappetising
desert to a huge metropolis in 30 years and there are only so many
identical tower blocks you can build, so they have started to get
a bit silly.
Each tower block has it's own motif to differentiate it, and some
of the roofs are just bloody stupid. Everyone has tried to come
up with something new and failed (it looks like any American city)
but in doing so they have tried every outlandish idea: there is
an indoor ski-slope, several marinas (with no boats), palm-shaped
islands (that you can only appreciate the shapes of from the air),
maps of the world islands (ditto), the Burj al Arab hotel that is
nowhere near as big or as remote as they'd have you believe and
was apparently a bastard to make stay up as the foundations are
in sand. We had to get out.....
10 miles out in the middle of the desert has been
built a brand-new, no expense spared, state of the art motor racing
circuit. I'm no motor-racing fan, but It's an absolutely fantastic
place if you are. Most circuits are developed from airport perimeter
tracks eg Silverstone so are boringly flat, but this is on the side
of a hill and has been really thought about. My friend Clive designed
it, so he gave us the guided tour and being sad I asked him to include
all the plant and server rooms. No stone has been left unturned
for this to be the best-designed circuit in the world, bar none.
I didn't get a chance to drive the circuit, although I did go around
it as a passenger, and it was amazing. Next time I wanna drive it......
in a Porsche.
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building at Dubai Marina is incredible: I'm used to seeing one
or two tower blocks go up, then one or two more. Here, 500 or
so are going up at once. The scale of the expenditure is thought-provoking:
most of these blocks are not hotels but holiday apartments for
sale (and 95% are sold off-plan). There is very little infrastructure
beyond chic restaurants and nail-bars; in 10 years' time it will
be interesting to see who is actually here and what they are doing.....
We made a conscious decision to see what the
UAE is like outside Dubai, so took a long day-trip up to the Musandan
Peninsula in Oman. Once outside Dubai (and maxed-out in a hire-car
on the highway) the real UAE begins to appear. The other Emirates
(Ajmān, Fujairah, Ras al-Khaimah, and Umm al-Quwain) are
scruffier, poorer and more ethnic than Dubai, Abu Dhabi, and Sharjah,
and thus of course a great deal more interesting.
Heading North towards the Omani border, the road
deteriorates, with serious speed humps that slow even us down
to a walking pace, then a series of scruffier and scruffier towns
and finally a cement city with cement truck-carrying overpasses
and the smelliest garage squat loo in the Emirates. This was the
end of the line before they blasted the the new coast road out
of the rocks all along the west side of the peninsula so you can
get in to Musandam.
Beyond the brand-new border stations the Musandam
road (and it's 25 cars per day) is wide, smooth, picturesque and
well-graded. Do I smell hot hire-car brakes and rubber? The road
connects many previously-remote communities along the shoreline.
I imagine some must have been hours apart by 4x4 and now are 30
seconds or so apart. Quite a difference.
Eventually the road abandons the water's edge
and snakes up in to the hills before cutting off the very tip
of the peninsula and curving down to Khasab (not that there's
much to see in Khasab, just an oversized port that trades, illegally
I suspect, with Iran).
Dubai has a reputation for being expensive and
glitzy and yes, parts of it are, but once away frm the main drag,
we ate very well and amazingly cheaply in street cafés,
little restaurants and even the big hotels. The service and food
was unfailingly good.
One night we ate at a Moroccan restaurant at one of the top hotels
and had the most fantastic meal: one of those restaurants you
swear you'll go back to. They had a couple of musicians playing
and they were very talented. Moroccan wine can be fantastic, but
a little stronger than we thought, and we weaved our way out of
the hotel with beatific smiles on our faces. Not bad for an Islamic
country.
Just as we started to relax we had to come home
again, which was a pain. An early morning whiz back across the
city to the airport and in to the immaculate and efficient (Heathrow,
take note) terminal. 20 minutes from kerbside to heading for the
aircraft, all checked in and ready to go.
And the Departure lounge is something else. Duty
Free is a country all of it's own, and the range of goods is staggering.
Actually, nothing was very cheap (remember the old adage "it's
only a bargain if you were going to buy it anyway.....")
but it looked good, the Costa coffee did us a couple of really
nice capuccinos and I bouight a book on 4x4ing ot remind me to
come back and do some.
Into the back of the Virgin Airbus again, more
films and finally racetracking over Canvey Island for an hour
while Heathrow caught up with itself. We knew we were home
And so home to grey skies, rain, short days and
huge long passport queues. How on earth can we justify 8 Immigration
personnel serving 4 non-UK passport holders whilst 1 harassed
Indian woman is asked to deal with 450 UK passport holders queuing
half way back to the aircraft?
I was left with the honest desire that someone
somewhere take a long hard look (via Dubai) at the way we in the
UK handle customer service in general, and dealing with the flying
public in particular. Next time I'll fly myself there I think.
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